Cleary Lake Veterinary Hospital, Prior Lake, Minnesota

Overall, how satisfied were you with the equine veterinary services provided by out practice.

Regarding your overall satisfaction score, why did you give that rating?

When it comes to our practice, how satisfied were you with the following aspects of our service during your visit.

A. The array of services offered

B. The expertise of the staff

C. The friendliness of the staff

D. The quality of the medical services provided

How likely are you to continue to use our practice for your equine veterinary service needs?

Very Likely
Likely
Unsure
Not Likely

Below are statements when the front office scheduled your appointment.

A. Ease of setting up your appointment

B. Friendliness of staff scheduling appointment

C. Getting appointment time you wanted

If you had a scheduled appointment at our practice, were you seen within 15 minutes of your appointment time?

Yes
No

Comments:

Below are some statements about the veterinarian you saw. Please indicate the extent to which you agree or disagree with each.

A. The veterinarian took time with me and my horse(s) and I didn’t feel rushed during my visit.

B. The veterinarian demonstrated sincere compassion for my horse(s).

C. The veterinarian seemed knowledgeable about the latest developments and treatments in equine medicine.

D. The veterinarian had a pleasant demeanor making the interaction enjoyable.

E. The veterinarian did a good job explaining the diagnosis and/or treatment recommendations.

F. I felt comfortable asking questions about the care of my horse(s) because they were welcomed by the veterinarian.

Was a Veterinary Technician (Assistant) present at your appointment?

Yes
No

A. Was your Veterinary Technician friendly?

B. Was the Veterinary Technician Helpful?

In a few words, what did you like best about our practice?

In a few words, what could our practice have done better?

Listed below are some of the equine services offered at our practice. For each, please indicate whether you were aware this service was available, by checking “yes” or “no.”

A. Chiropractic and Acupuncture

Yes
No

B. Dentistry

Yes
No

C. Stallion and mare reproduction services including foaling out mares

Yes
No

D. On site Coggins testing (Rush coggins having 1 hour return time)

Yes
No

Listed below are some equine services our practice is considering offering. For each, please indicate how likely you would be to use our practice for the service mentioned if it were available and it was a service your horse needed.

A. Surgery, including emergency surgery (Colics)

Very Likely
Likely
Unsure
Not Likely

B. Intensive care for sick horses and foals

Very Likely
Likely
Unsure
Not Likely

C. Embryo Transfer

Very Likely
Likely
Unsure
Not Likely

D. Laser therapy

Very Likely
Likely
Unsure
Not Likely

Please share any other services that you would like to see our practice offer that we don’t currently have.

ABOUT YOU AND YOUR HORSES

The next few questions are designed to help us see how different types of people respond. Remember, all your answers are completely confidential.

Which of the following categories best describes you?

Horse owner
Horse trainer
Owner/trainer
Other

How many horses do you own (or are under your care)?

WHich of these following categories describe the horse(s) you own?

Other:

Which of the following categories includes your age?

If you would like us to follow up with you to discuss anything on the survey or to answer any questions or concerns you might have, please include your name and telephone number here. (Please note that you do not need to include your name and number unless you want us to contact you to discuss something specific.)

New Client Survey