18577 Natchez Avenue
Prior Lake, Minnesota, 55372
Phone: 952-435-8387
Fax: 952-435-8777
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Small Animals
Equine
COVID-19
Companion Animal Online Pharmacy
Equine Online Pharmacy
New Client Survey
New Client Survey
Overall, how satisfied were you with the equine veterinary services provided by out practice.
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
Regarding your overall satisfaction score, why did you give that rating?
When it comes to our practice, how satisfied were you with the following aspects of our service during your visit.
A. The array of services offered
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
B. The expertise of the staff
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
C. The friendliness of the staff
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
D. The quality of the medical services provided
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
How likely are you to continue to use our practice for your equine veterinary service needs?
Very Likely
Likely
Unsure
Not Likely
Below are statements when the front office scheduled your appointment.
A. Ease of setting up your appointment
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
B. Friendliness of staff scheduling appointment
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
C. Getting appointment time you wanted
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
If you had a scheduled appointment at our practice, were you seen within 15 minutes of your appointment time?
Yes
No
Comments:
Below are some statements about the veterinarian you saw. Please indicate the extent to which you agree or disagree with each.
A. The veterinarian took time with me and my horse(s) and I didn’t feel rushed during my visit.
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
B. The veterinarian demonstrated sincere compassion for my horse(s).
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
C. The veterinarian seemed knowledgeable about the latest developments and treatments in equine medicine.
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
D. The veterinarian had a pleasant demeanor making the interaction enjoyable.
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
E. The veterinarian did a good job explaining the diagnosis and/or treatment recommendations.
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
F. I felt comfortable asking questions about the care of my horse(s) because they were welcomed by the veterinarian.
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
Was a Veterinary Technician (Assistant) present at your appointment?
Yes
No
A. Was your Veterinary Technician friendly?
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
B. Was the Veterinary Technician Helpful?
Very Satisfied
Satisfied
Neither agree or disagree
Dissatisfied
Very Dissatisfied
In a few words, what did you like best about our practice?
In a few words, what could our practice have done better?
Listed below are some of the equine services offered at our practice. For each, please indicate whether you were aware this service was available, by checking “yes” or “no.”
A. Chiropractic and Acupuncture
Yes
No
B. Dentistry
Yes
No
C. Stallion and mare reproduction services including foaling out mares
Yes
No
D. On site Coggins testing (Rush coggins having 1 hour return time)
Yes
No
Listed below are some equine services our practice is considering offering. For each, please indicate how likely you would be to use our practice for the service mentioned if it were available and it was a service your horse needed.
A. Surgery, including emergency surgery (Colics)
Very Likely
Likely
Unsure
Not Likely
B. Intensive care for sick horses and foals
Very Likely
Likely
Unsure
Not Likely
C. Embryo Transfer
Very Likely
Likely
Unsure
Not Likely
D. Laser therapy
Very Likely
Likely
Unsure
Not Likely
Please share any other services that you would like to see our practice offer that we don’t currently have.
ABOUT YOU AND YOUR HORSES
The next few questions are designed to help us see how different types of people respond. Remember, all your answers are completely confidential.
Which of the following categories best describes you?
Horse owner
Horse trainer
Owner/trainer
Other
How many horses do you own (or are under your care)?
WHich of these following categories describe the horse(s) you own?
Racehorse
Breeding
Show horse- English
Show horse- Western
Western Sport
Draft/Mini
Trail riding/ Pleasure
Pet
Other:
Which of the following categories includes your age?
Under 25
25-34
35-44
45-54
55-64
65-74
75 or older
If you would like us to follow up with you to discuss anything on the survey or to answer any questions or concerns you might have, please include your name and telephone number here. (Please note that you do not need to include your name and number unless you want us to contact you to discuss something specific.)
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Chemistry Profile
Coggins Test (USDA Approved Lab)
Complete Blood Count (CBC)
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Fecal Blood Test
Fecal Examination
IgG (Immunoglobulin G)
Lyme/Anaplasmosis
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T4 Test
We can also collect samples to send to referral labs for additional testing including:
Stallions Standing
Surgery
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Blood Chemistry Panel
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CBC (Complete Blood Count)
Cytology
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Electrolyte Panel
Fecal Examination
Feline Leukemia
Feline Pancreatic Lipase test
FIV (Feline Immunodeficiency Virus)
Heartworm Disease
Lyme Disease
Microbiology
Phenobarbital levels
Total T4 Test
Urinalysis
What does it mean?
PennHIP
Small Animal Services
Acupuncture
Boarding
Chiropractic Care
Dentistry
Dermatology
Digital Radiology
Laser Surgery
Ophthalmology
Small Animal Adoptions
Ultrasonography
Specials
Specials