Please select the DVM that provided medical services for your horse (optional). Dr. David Hermann Dr. Kathy Ott Dr. Jen Selvig Dr. Heidi Terwey Is this the provider you usually see? Yes No Was your appointment, visit, or request for a provider to see the patient? Routine care Illness Emergency When you requested services, did you get this appointment as soon as you thought you needed? Yes Somewhat No If the appointment was for routine care or check-up, was the time & date availability convenient for you? Yes Somewhat No Was the team member helpful and friendly when you called for an appointment? Yes Somewhat No Were you present for the appointment? Yes No Did you receive a follow up phone call from the provider or a staff member to address; questions, concerns, or diagnostic results? Yes No If there was a set time for this appointment, did the provider arrive within 15 minutes of your appointment time? Yes No Did this provider spend enough time with you? Yes, definitely Yes, somewhat No Did this provider listen carefully to you? Yes, definitely Yes, somewhat No Did this provider explain or give easy to understand information about health concerns or questions? Yes, definitely Yes, somewhat No Did the provider have a technician with? Yes No Was the technician friendly and helpful? Yes No Would you recommend us to family or friends? Yes, definitely Yes, somewhat No In general, how would you rate your overall experience? Excellent Good Fair Unacceptable Can we share these responses and comments with others? Yes No Additional comments:Patient’s name (optional):Client’s name and phone Number (optional): Thank you for taking the time to complete this survey!
